Inside
the platform.
Omniatix™ licenses and operates GrailAOS™, its own platform to build, test and operate teams of agents. A solution has three parts: the channels your customers use to reach you, the team of agents that does the work and the people on your team who work alongside it.
The channels
Your customers write to you on WhatsApp or on a web chat. The agent is the same on both: the platform adapts each response to what the channel allows.
Phone calls work in part: they cannot yet pass to a person during the call, and they do not recognize the phone keys.
The team of agents
Each solution is a group of agents and processes that is described in writing, is checked in full before anything runs and goes through its tests before it serves your customers.
The people
Your team handles what the agent passes to it, from the operations console or from an installable inbox, and sees each conversation with its history. In the console it also sets the usage caps for each solution and checks how the day went.
How a change goes out.
Each change to your solution goes out as a new version: it goes through its tests, at first only your test contact sees it and, if you want, then a share of your customers. If something does not work, the previous version can be put back without restarting anything. Going back does not undo what the new version already recorded.
Where it runs.
On the infrastructure that Omniatix operates or, with a dedicated deployment, in your company's cloud or servers. We explain what changes in each case on the Enterprise page.
The technical detail, with the status of each capability, is at grailaos.com.