Privacy
policy.

Last updated: October 29, 2026

1. Introduction

Omniatix™ takes your privacy seriously and considers it important that your personal data be handled with the necessary care and confidentiality at all times.

This privacy policy ("Privacy Policy") applies to all visitors to this informational website ("Website") and to the users of Omniatix services (available at https://omniatix.com). The main purpose of this portal is to provide information about business automation solutions and the Omniatix platform.

By visiting the Website or writing to us through our channels, you acknowledge that we have informed you of our practices regarding your information and your personal data, and you accept them.

1.1. Who does this Policy apply to?

This Privacy Policy applies to the processing of personal data of:

• Your Business (Customer): Companies or individuals who hire Omniatix services.
• Customer Employees: People who work for the Customer and use the Platform.
• End Users (Your Business's Customers): People who interact with Omniatix through the channels enabled by the Customer.
• Website Visitors: People who browse the Omniatix website.

Important: Omniatix acts as Data Controller for the data of Your Business, Customer Employees and Website Visitors. However, for End User data, Omniatix acts as Data Processor, with Your Business being the Data Controller for that data.

2. Personal data

2.1. Purpose of personal data processing

Omniatix, in its commitment to privacy and the protection of personal data, informs you that the personal data collected or received during interactions with our services (including, among others, first name, last name, contact information and usage preferences) may be stored in both structured and unstructured form in digital records.

The main purposes of collecting and processing this data are:

• Providing, managing and improving the services offered to Your Business and/or to Your Business's Customers.
• Enabling effective communication between Your Business and Your Business's Customers through the channels available on the platform.
• Personalizing and optimizing the platform experience for Your Business and Customer Employees.
• Protecting the security, integrity and operation of our services, including the prevention of fraudulent activity or misuse.
• Complying with legal and regulatory obligations applicable to our services and business operations.
• Developing and improving our services through statistical analysis and market research.

2.2. Types of personal data processed

The personal data we collect, store and process varies according to the type of user and the nature of the interaction with our services:

2.2.1. Data of Your Business (Customer)

• Contact and account information: company name, first and last names of representatives, email addresses, phone numbers, postal addresses.
• Contractual data: information related to the services hired, specific terms and conditions, and any additional agreement.
• Communications information: records of correspondence, support requests, feedback and communications related to the service.

2.2.2. Data of Customer Employees

• Identity and contact information: first name, last names, job title, work email, work phone number.
• Access and usage data: access credentials, activity logs on the platform, settings and usage preferences.
• Performance and activity data: performance metrics, history of interactions handled, response times, evaluations and feedback.

2.2.3. Data of End Users (Your Business's Customers)

Important note: For this data, Omniatix acts as Data Processor, with Your Business being the Data Controller.

• Identity and contact information: first name, last names, email address, phone number, social media identifiers and other communication channels.
• Content of communications: text messages, voice, images and other content shared through the communication channels integrated into the platform.
• Preference and behavior data: communication preferences, history of interactions, frequent inquiries, products or services of interest.
• Metadata associated with communications: date, time, duration of the interactions, channel used, access device.

2.2.4. Data of Website visitors

The Website does not use cookies or analytics tools.

• The language you choose: if you choose a language in the header, your browser remembers it in its local storage; that information is not sent to us.
• How the Website is delivered: the Website is delivered through Cloudflare, which receives the IP address and the details of each request in order to deliver the pages and protect them from attacks. What Cloudflare keeps is stated in its own policy.
• Contact data: the information you send us by email to ask a question or to request a demonstration.

2.3. Legal basis for data processing

Omniatix processes personal data under the following legal bases, according to the type of data and the purpose of the processing:

• Performance of a contract: The processing is necessary for the performance of a contract to which the data subject is a party, or to take pre-contractual steps at the request of the data subject.
• Legitimate interest of the controller: Omniatix has a legitimate interest in improving its services, protecting the security of the platform, and carrying out its business efficiently.
• Consent of the data subject: In certain cases, the processing is based on the express and informed consent of the data subject, especially for marketing activities and commercial communications.
• Compliance with legal obligations: Some processing is necessary to comply with legal obligations applicable to Omniatix, such as those related to taxation, accounting or information security.

2.3.1. Additional information for End User data

Regarding the data of End Users (Your Business's Customers), please note that Omniatix acts as Data Processor, with Your Business being the Data Controller. Therefore, the legal basis for processing this data must be established and ensured by Your Business, in accordance with applicable law.

As an Omniatix Customer, Your Business is responsible for:

• Properly informing End Users about the processing of their personal data.
• Obtaining and managing the necessary consents when consent is the applicable legal basis.
• Ensuring that End Users can exercise their rights regarding their personal data.
• Ensuring that the processing complies with all legal obligations applicable in the relevant jurisdiction.

3. Processing of personal data

3.1. How do we collect personal information?

We collect personal information through various sources and methods, including:

• Information provided directly: Data you give us when you sign up on the platform, write to us, contact our customer service or use our services.
• Information collected automatically: Data generated or captured during your interaction with our services or applications, including technical, analytics and usage information. From the Website, Omniatix has no server of its own that logs visits: what Cloudflare receives when it delivers the Website is described in 2.2.4.
• Information received from third parties: Data we may receive from business partners, service providers or publicly available sources, in compliance with applicable law.
• End User information: In our role as Data Processor, we receive End User data through Your Business or directly through their interactions with the Omniatix platform deployed by Your Business.

3.2. How do we use personal information?

We use the personal information collected for various purposes, always in compliance with applicable law and the legal bases mentioned above:

3.2.1. Use of data of Your Business (Customer) and Customer Employees

• Providing and managing services: Configuring, maintaining and operating the Omniatix platform according to the contracted terms.
• Technical support and customer service: Resolving inquiries and incidents and providing technical or commercial assistance.
• Service-related communications: Sending important notices, service updates, changes to terms and conditions, or information related to account security.
• Improving products and services: Analyzing usage patterns, preferences and needs to optimize and develop new features.
• Marketing communications (with prior consent): Informing you about new products, services, events or content that may be of interest, always respecting the communication preferences you have set.
• Security and protection: Verifying identities, preventing unauthorized access, and detecting and preventing fraud or misuse of the platform.

3.2.2. Use of End User data (as Data Processor)

In our capacity as Data Processor, we process End User data solely according to the instructions and purposes determined by Your Business (the Data Controller), which generally include:

• Enabling communication between Your Business and its customers through the various channels integrated into the platform.
• Providing automated AI-based responses, using the knowledge base configured by Your Business.
• Storing and managing the conversation history to keep the context of the interactions.
• Generating statistics and reports on the interactions, which Your Business can use to improve its customer service.

3.2.3. Use of site visitor data

• Handling requests: Answering the emails and the demonstration requests you send us.
• Security and operation: Protecting the Website from malicious access, through Cloudflare, which delivers it (2.2.4).

3.3. Retention of personal data

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting or reporting requirements. The criteria used to determine our retention periods include:

• The duration of our contractual relationship with Your Business.
• The legal obligations we are subject to.
• The limitation periods applicable in each jurisdiction.
• The existence of current or potential legal proceedings.
• The guidelines issued by the relevant data protection authorities.

Specifically, we apply the following retention criteria to the different types of personal data:

• Data of Your Business (Customer): Kept for the duration of the contractual relationship and for up to 5 years after it ends, for legal, tax and accounting reasons.
• Data of Customer Employees: Kept while the employee has active access to the platform and for up to 1 year after their account is deactivated, for security and audit reasons.
• End User data: As Data Processor, we keep the conversations and the other End User data while Your Business has the service active and according to its instructions. Your Business can turn off the conversation log and ask us to delete the data of a person. Technical traces are deleted on their own after 30 days. When the service ends, if Your Business asks for it, we return the data to it, and we delete it within 90 days, unless the law requires us to keep it.
• Website Visitor data: The contact data you send us by email is kept for up to 1 year after the inquiry or request is resolved, unless a business relationship is established afterwards. What Cloudflare keeps when it delivers the Website is stated in its own policy (2.2.4).

At the end of the established retention periods, personal data will be securely deleted or anonymized, unless a legal obligation requires it to be kept for a longer period.

4. Sharing data with third parties

4.1. Other service providers

We share data with providers that help us operate our services:

• Cloud infrastructure providers where the platform runs: to host the platform and its data.
• Cloudflare: delivers the Website and protects it from attacks; it receives the IP address and the details of each request. It has servers outside Argentina.
• Language model and AI service providers: to respond, the context of each conversation is sent to the model provider (today, Anthropic); the texts prepared for search, to OpenAI; the audio that is transcribed, to the transcription service; the texts converted to speech, to the speech service; and WhatsApp messages go through Meta.
• Analytics and monitoring services: For performance and usage analytics of the platform
• Customer service providers: To provide customer assistance
• Email service providers: For transactional and service-related communications

All service providers are contractually required to protect your data and may only use it to perform services on our behalf.

4.2. Legal requirements

We may disclose information when required by:

• Court orders or legal proceedings
• Government investigations
• The protection of our legal rights
• Compliance with applicable laws and regulations

4.3. Business transfers

In the event of a merger, acquisition or sale of assets, your data may be transferred as part of the transaction. We will notify you of any change in the ownership or control of your personal data.

5. Data security

5.1. Security measures

We implement appropriate technical and organizational measures:

• The platform's secrets are stored encrypted.
• Each person's access depends on their role.
• Accounts are isolated from each other within the platform.

5.2. Data retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Meet legal and regulatory requirements
• Resolve disputes and enforce our agreements

6. Your rights

Under the applicable data protection laws, you have the following rights:

6.1. Right of access

You can ask for information about what personal data we process about you.

6.2. Right to rectification

You can ask for inaccurate or incomplete data to be corrected.

6.3. Right to erasure

You can ask for your personal data to be deleted in certain circumstances.

6.4. Right to restriction

You can ask us to limit the processing of your data in certain situations.

6.5. Right to portability

You can ask to receive your data in a structured, machine-readable format.

6.6. Right to object

You can object to the processing of your data for certain purposes.

6.7. Exercising your rights

To exercise any of these rights, write to us at privacy@omniatix.com.

7. International transfers

Your data may be transferred to and processed in countries outside your jurisdiction. When this happens, we implement appropriate safeguards such as:

• Approved standard contractual clauses.
• Other recognized protection measures.

8. Minors

Our services are not directed at minors under 16. We do not knowingly collect personal data from minors without the appropriate parental consent.

9. Changes to this Policy

We may update this policy from time to time. We will let you know about significant changes through:

• A notice on our website
• Email (if you have an account with us)
• Other appropriate means

10. Contact

For any question about this privacy policy, write to us at:

By email: privacy@omniatix.com